Terms & Conditions.

1. INTRODUCTION
   • Travelfix is owned and operated by The Travel Squad Pty Ltd ABN 31 643 141 093, a proud member of The Australian Federation of Travel Agents (AFTA).
   • This website is owned by The Travel Squad and below is our Terms and Conditions under which the site can be used as well as our General Terms and Conditions for all bookings and transactions.
   • References to “us”, “we” “our” shall admin
   • mean ‘Travelfix’.
   • References to “you”, “client”, “passenger”, or “member” shall mean an authorised person dealing with Travelfix.
   • References to “supplier”, “wholesaler”, “service provider” “booking channel”, or “booking facilitator” shall mean a supplier of travel related products and services such as, but not limited to, flights, accommodation, tours, coach, rail and car rental.

2. HOW TO MAKE YOUR BOOKING
   • You may book travel and accommodation products or services with us:
     • Directly online travelfix.com.au
     • Email an enquiry through to enquiries@thetravelsquad.com.au
     • Call and speak to one of our Travel Consultants on 1800 343 886 or 07 3497 3221 (Australia).

3. GENERAL
   • When booking travel products and services with Travelfix you acknowledge and accept to abide by these terms and conditions and those applying to the travel supplier with who you have contracted by that booking.
   • We strongly advise you do not make a booking unless you understand and agree with all the conditions contained within. Additionally, you agree that it is your sole responsibility to inform any traveling companion(s), guests, or the users of any product or service you have purchased on their behalf, of the contents of these Terms and Conditions and all applicable Supplier Terms and Conditions.
   • These conditions apply to all bookings you make with our consultants (by telephone or email) or online through our websites.
   • We advise you to review the supplier’s Terms and Conditions and any relevant Product Disclosure Statements carefully before confirming your booking.
   • We will not change any of our terms and conditions which apply to your booking after it has been made by us unless these changes are agreed with you.
   • For future bookings, our terms may change and we recommend you read them carefully and agree to them each time during the booking process.
   • MODIFICATIONS OF THE TERMS AND CONDITIONS. These Terms and Conditions are subject to change without prior notice at the sole discretion of Travelfix.
   • These terms and conditions were last updated on 27/02/2023.

4. CAPACITY IN WHICH WE ACT
   • In all instances we act as a booking agent only. As a booking agent we are contracted by various third parties to sell and make reservations on their behalf.
   • Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf such as, but not limited to, flights, accommodation, tours, cruise, coach and rail services, and to arrange relevant contracts between you and our various service providers.
   • We exercise care in the selection of reputable suppliers, but we are not ourselves a provider of travel products and services, and have no control over, or liability for, the services provided by third parties.
   • All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers.
   • We can provide you with copies of the relevant service provider terms and conditions upon request though any terms that are critical to the booking, will be relayed to you during the quotation or booking process.
   • Travel packages that contain a flight credit, or advertised under ‘The Travel Squad’ brand/logo, may include multiple products provided by multiple suppliers to demonstrate possible travel itineraries purely for your convenience, however each component of the package will be treated independent of each other and the specific terms & conditions of each product supplier will apply. We will not be responsible if one or more travel products or services are changed or cancelled by a supplier which has resulting impacts on other components of the itinerary. We will however seek to find a suitable alternative or assist you with any travel insurance claim.
     All airlines, times and hotels within these packages are subject to change until date of departure due to factors beyond our control. Where a change to the airline or hotel is required we will endeavour to substitute for a similar standard and location.
   • Your legal rights in connection with the provision of travel products and services are against the specific travel provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
   • NO AGENCY RELATIONSHIP. Travelfix does not agree to act as your agent or fiduciary in providing services hereunder.

5. PRIVACY
   • We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which can be viewed at travelfix.com.au/privacy-policy/
   • We shall process any personal data you provide to us for the purpose of providing you with the products and services you have requested in accordance with our Privacy Policy. We may also record or monitor telephone calls to and from us, for quality and training purposes.

6. WARRANTIES & REPRESENTATIONS
   • Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, Travelfix gives no warranties and makes no representations regarding travel products or services provided by the supplier, specifically; the usability, fitness of purpose, class, standard, rating or accuracy of visual images provided for advertising or booking purposes, and is not liable for any misleading or false information, misrepresentations, inaccuracies and errors as a result of incorrect information supplied to us by such parties.

7. LIMIT OF LIABILITY
   • We do not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements.
   • We will not be liable for damages of any kind related to your use of or inability to access this site. Access to this site, is not guaranteed and is subject to availability of communications links and access rights. As a user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site and you agree that access is undertaken at your own risk.
   • By using this website you indemnify Travelfix all liability for any claim, charge, demand, damage, liability, loss or expense of whatever nature whether arising directly or indirectly out of or in connection with the use of this site or any links provided by this site even if we knew they were possible, or they were otherwise foreseeable, including without limitation for consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of profit or income, loss of or damage to property and loss resulting from claims by third parties, damages incurred or suffered by reason of act or omission or incorrect information contained within these terms and conditions.
   • Travelfix shall not be liable for and does not assume any liability or responsibility for any loss, damage, delay, death or injury to any person or property arising from or as a result of the acts or omissions and/or representations (whether oral or written) of the travel providers, regardless of the form of action, whether in contract, tort including negligence, strict liability, breach of warranty including implied warranties of merchantability or for a particular purpose, or otherwise.
   • Travelfix’s liability for any claim arising from or as a result of the acts or omissions and/or representations (whether oral or written) of Travelfix will be limited to the costs/fees paid by you to Travelfix for the travel purchase, except for death or personal injury resulting from the negligence of Travelfix for which this limitation does not apply.  In no event will Travelfix  be liable for special, consequential, or punitive damages even if notified of the possibility of same. This limitation shall also apply to Travelfix’s affiliated companies, successors, assigns and agents.
   • Where our liability cannot be excluded, to the extent permitted by law such liability is limited to either:
     • Re-supply the product/service or
     • The cost of re-supplying the product/service or
     • The value of the booking made.
   • We cannot accept additional liability for unavailability caused by a supplier over-selling its own inventory.
   • Without limitation, we will not be responsible if the travel product or service is not available due to inclement weather conditions or other acts of God.
   • We will not be responsible for any loss occasioned by any delay, expense, illness, injury, death, damage or shock associated with any occurrence whilst using the travel product or service supplied, irrespective of its cause.
   • All quotations and reservations are made in accordance with published schedules and availability from our travel providers, and Travelfix will not be liable for any costs incurred due to any change in that schedule, availability or delays or resulting impact on changes to arrangements.
   • Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law).
   • This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010.

8. GOVERNING LAW
   • Regardless of the customer’s nationality, these Terms and Conditions shall be governed exclusively by the laws of Queensland, Australia. Any action at law or in equity by a customer or customer’s traveling companion/guest, whether using any product or service or vacationing with the customer or traveling under a shared booking reference, to seek any remedy against Travelfix or its associated entities, designees, or contractors must be submitted exclusively to the jurisdiction of the courts of Queensland, Australia. You and/or your traveling companion/guests waive all rights to trial by jury. In the event a customer or customer’s traveling companion/guest initiates an action at law or in equity and Travelfix prevails, that customer or customer’s traveling companion/guest shall pay all costs incurred by Travelfix in defending such action, including reasonable attorney’s fees, paralegal fees and court costs. In cases of conflict or inconsistency, where these Booking Terms and Conditions are translated into a language other than English, the English text shall prevail.

9. FORCE MAJEURE
   • Travelfix does not assume any liability or responsibility, without limitation, for any expense, inconvenience, loss, injury, death or damage to a person’s property, or for any impact whatsoever during any period of planned or actual travel, due to delays or cancellations caused by nature, oil spills, mechanical breakdowns, strikes, civil unrest, actual or threatened terrorism or the consequences of either, acts of God and all similar events outside our control.

10. SALES & SPECIALS
    • In addition to these terms and conditions you are also bound by specific Terms & Conditions applicable to “specials” or “conditional sales of products and travel services” and these can be found on the promotional marketing e-mail, website or on the booking confirmation and/or the voucher if supplied.
    • Some bookings of specials and conditional sale products and travel services are non-refundable, non-exchangeable and cannot be cancelled or changed under any circumstances.
    • Sales cannot be used in conjunction with any other offer or combined with any other form of discount or membership unless otherwise stated.
    • Travelfix has the right to change or withdraw a promotion at any time and without prior notice.

11. YOUR OBLIGATIONS & RESPONSIBILITY
    • When you make a booking with us, legal obligations arise and your right to a refund of monies are limited by our terms and conditions, and by the conditions of the particular supplier. You must not make any booking unless you understand and agree all to our terms and conditions. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any product or service.
    • You must be at least 18 years old to make a valid booking, and Travelfix reserves the right to decline any booking unless proof of identification is provided when requested.
    • On arrival at a cruise, travel, accommodation or service location, you may be required to supply a credit card or cash bond for security purposes. Bond requirements are set by the cruise, travel, accommodation or service provider and may vary with each supplier as it is their discretion as to the amount required.

12. CUSTOMER SERVICE
    • We pride ourselves on the level of customer service that we provide. If any issues arise, we will always endeavour to settle any issues or complaints quickly and fairly.
    • In the event that you have an issue regarding any of our customer services or processing of your travel requests, please contact us by telephone 1800 343 886 or email us at resolutions@thetravelsquad.com.au.

13. TRAVEL, ACCOMMODATION & SERVICE DESCRIPTIONS
    • The description of travel products and services advertised on our website, other marketing channels, or advised by a travel consultant, is based solely on information provided to us by the suppliers of any such travel products and services.
    • We accept responsibility to present the information provided to us by our clients fairly and accurately. We do not accept responsibility for errors in description based on the information provided to us by the owners of such products and services and do not guarantee the accuracy of any such information.

14. TRAVEL DOCUMENTS
    • Travel documents are (without limitation) cruise or airline tickets, accommodation, tour or travel vouchers, or any other document (whether in electronic form or otherwise) that confirm an arrangement with a service provider.
    • Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-changeable and subject to cancellation and/or amendment fees.
    • Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder.
    • An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. First, middle and surnames on the booking must be exactly the same as your passport. If the spelling is different to your passport/photo identification – PLEASE ADVISE US IMMEDIATELY.
    • In the case of an air ticket requiring to be reissued due to a name correction, a fee will be incurred. In some cases you may have to pay more for your ticket if there are no seats available to rebook in the original booking class or fare type. Any additional cost in fare or fees will be the responsibility of the passenger if we have not been informed of the correct name and spelling at the time of booking.
    • Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
    • We recommend that you print a copy and retain your travel documents as provided to you by a consultant or the website.
    • You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation, as per section 14.2.
    • All travellers must have a valid passport for international travel and many countries require at least six months validity from the date of return and some countries require a machine-readable passport as per section 14.3.
    • Electronic Cruise Documentation (eDoc) – Many cruise lines have now moved to eDoc cruise tickets or documentation. This means you may get your documentation as an attachment to an email for you to print or store electronically. As this may be sent to you directly by the cruise line you will not receive a wallet with paper tickets or a ‘cruise booklet’ as in the past. Your online Cruise Registration must be completed before the Cruise Line will release your documents. Failure to complete this will cause delay. Once complete, the cruise line will release your documentation 10-20 days prior to your departure date from Australia. It is unnecessary to chase documents with your cruise consultant prior to this, as all cruise lines issue documentation in ‘departure date’ order. Your cruise consultant or the cruise line will inform you once your documents are issued and ready.

15. TRAVEL ADVICE
    • General
      • It is the responsibility of the client to ensure they are aware of the latest travel advice issued by the Australian Government and the latest health information for the destinations they are travelling. Information can be found at:
      • The department of foreign affairs and trade:
        • dfat.gov.au
        • smartraveller.gov.au
      • Travel Doctor:
        • traveldoctor.com.au
      • You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
    • Health
      • We recommend that you consult with your local doctor, or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).
      • It is your responsibility to ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and to ensure that you obtain and carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of vaccination) may result in you being denied entry into a country.
    • Passports & Visas
      • It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities in any countries visited.
      • Passports are required by all passengers travelling internationally and are always the responsibility of the passenger. Many countries require travellers to have at least six months’ validity remaining on their passports beyond the date of return, and immigration authorities may refuse entry if you arrive with less than this. Some countries require a machine-readable passport.
      • When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Passport. If this is not the case, let us know prior to making your booking.
      • Please advise your consultant if you are not traveling on an Australian or New Zealand passport. You may require a returning resident visa.
      • Non- Australian passport holders should contact their own government’s Embassy or Consulate.
      • Any previous criminal convictions or drink driving offences may require a visa application prior to travel.
      • Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).
      • Helpful Information;
        • USA/CANADA Online Travel Authorisation
        • For USA: Please use the ESTA site https://esta.cbp.dhs.gov to issue your online Travel Authorisation. A fee will apply. Once this is completed you will be able to enter the USA. Failure to complete this process can result in you being denied boarding on your flight or cruise.
        • For CANADA: Please use the ETA site http://www.cic.gc.ca/english/visit/eta.asp to issue your Canada Electronic Travel Authorisation [Canada ETA]
        • Visa for TURKEY
        • The Turkish Consulate has advised that the stamp / sticker visa on arrival will be abolished from10 April 2014 and will be completely replaced by the eVisa application process. Visitors to Turkey will be required to apply for a visa online via the Turkish Government website evisa.gov.tr prior to travel or they may be refused entry. If you enter a Turkish port by cruise ship and are staying less than 72hrs you should check if a visa is required.

16. BOOKINGS, PRICES, DEPOSITS, PAYMENTS, AMENDMENTS & CANCELLATIONS
    • Bookings
      • Reservations (even when accompanied by a deposit or payment) are subject to confirmation. Where reservations cannot be confirmed, you will be offered the choice of alternative arrangements or the refund of any monies paid related to that reservation.
      • Any special requests made are subject to availability and cannot be guaranteed.
      • For certain products we may charge a non-refundable booking fee which will be advised at the time of quotation or booking.
      • Travelfix will not take responsibility for an incorrect booking or passenger details unless any discrepancies are advised to us within 48 hours from your booking confirmation and Travelfix is at fault (responsible for the error).
      • Should you fail to notify us of any errors we will deem the booking details correct and no amendment costs or refunds will be covered or applicable thereafter.
    • Prices
      • All prices quoted are in Australian dollars and inclusive of Australian GST, are subject to availability and can be withdrawn or varied without notice.
      • Prices, availability and schedules are only valid at the time of the quotation and may change if the itinerary is booked later.
      • Price changes may occur due to matters outside our control, such as price rises made by our suppliers, currency fluctuations, or changes in fuel surcharges or taxes. If a price increases prior to full payment of a booking, you must pay the increase. We are not liable in any way if any increase occurs.
      • Rates quoted may be per person, per room, per cabin, per tour, per stay, per night, or per package, as appropriate to the particular product or service and advised at time of quotation or booking.
      • The Retail Rate displayed for travel and accommodation products is based on the original full fare or room rate. Depending on the product or supplier, this may also be referred to as Full Individual Tariff, Brochure Fare, Standard Fare, Rack Rate or Fully Published Fare.
      • “From” pricing is based on the lowest available fare/rate for each travel or accommodation deal advertised.
      • Items included in the price or rates of the products are specified in each section. Prices do not include meals other than as stated, air fares unless stated, government or airport taxes, passport and visa charges, vaccination fees, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges, gratuities, travel insurance or other items not specified.
      • Fuel surcharges are levied as per the rules of the individual cruise line or flight operator and may be applied at any time prior to departure. Additional terms and conditions imposed by the supplier may apply.
      • All government fees, port charges, surcharges and taxes are subject to change without notice until final payment is made and tickets have been issued.
    • Deposits
      • You are required to make a deposit at the time of booking. The amount of the deposit varies according to the requirements of each product, travel date and supplier, and the amount (which could be the full amount) will be advised prior to confirming your booking.
      • All deposits paid are non-refundable (subject to your rights under the Australian Consumer Laws) but may be transferable on request depending on the circumstances of each booking.
    • Payments
      • Travelfix can accept debit or credit card payment for travel arrangements. These payments are subjected to a non-refundable merchant fee surcharge which is a percentage of the value of the transaction (Please see below).

Mastercard 1.43%

Visa 1.43%

Amex 2.28%

International 3.3%

Our preferred method of payment is Credit Card. We use Mint Pay to process all credit and debit card transactions. You can pay online through our secure client portal (your travel consultant will send you an email to access your online account upon making a booking) or over the telephone with a travel consultant. For all Credit/Debit card payments, ‘The Travel Squad’ will appear on your credit card statement.

Payments can also be made by cash or bank transfer.

Bank Account details

Account details for EFT deposits are:

Account Name: The Travel Squad Pty Ltd

Bank: Commonwealth Bank Australia

BSB No: 064-471

Account No: 1060 9790

You must include your booking reference, surname and initial in the reference area (e.g. B54321 Smith J) and notify your consultant that payment has been made. Failure to do so may result in your booking being cancelled if payment cannot be identified.

• By providing your credit card details to Travelfix you irrevocably authorise us to process payments for all amounts owing by you for the cost of your booking on the due dates as outlined below:
  • A deposit (which could be the full amount due) on the date on which you’re booking is confirmed.
  • Any booking or administration fees on the date of booking or making an amendment to the booking.
  • Any remaining balance payment after deducting your deposit payment, to meet the supplier’s payment terms. The payment date/s will be advised at time of quotation or booking by our consultant or displayed on the website for online bookings.
• We conduct regular reviews of our credit card fees in association with our preferred financial institution to ensure that we only pass on a “like” cost to our customers and therefore remain legally compliant. A signed credit card form or verbal authority will be required upon booking. We reserve the right to change these surcharges should our card processors increase or decrease their charges to us or if additional taxes or fees become payable on these charges and cannot confirm a fixed amount if your booking is not paid in full at time of booking.
• All monies paid by you to us will be and remain the property of Travelfix as a debt due and payable to the travel service provider with whom you are booked once the travel service to which the money relates have been confirmed/provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline).
• You agree and acknowledge that such monies will not be held by us on trust for and on your behalf and that we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
• It is your responsibility to ensure that all deposit, interim and final payments are made by the due dates specified at time of booking. Reminders may be sent, however we take no responsibility for the failure to receive such reminders and this shall have no bearing on the outcome to such bookings as specified in section 15.4.7.
• If we do not receive all payments due (including any surcharge where applicable) in full and on time, we, or the Travel Supplier reserve the right to treat your booking as cancelled by you and cancellation charges may apply.
• We may store details of your payment method in accordance with our Privacy Policy (securely using SSL encryption), however we shall not take any payments from your credit or debit card unless we have your authority to do so and the appropriate authorisation.

• Amendments & Cancellations
  • Should you wish to make changes to your confirmed arrangements, you must notify us as soon as possible. Amendments to existing bookings are subject to availability, supplier terms & conditions, and cannot be guaranteed.
  • A cut-off date may apply to amendments for certain bookings and may be treated as a full cancelation in accordance with each supplier’s booking terms & conditions.
  • Where an amendment to a confirmed booking is possible, this will incur a change fee, plus any change, cancellation or other permissible fees imposed by the supplier. You will be advised of the fees that are applicable at the time of the amendment.
  • Fees and extra charges imposed by travel, accommodation or service providers will apply where a booking is changed and/or when tickets or documents are reissued.
  • If you or any member of your party needs to cancel your chosen arrangements once they have been confirmed, you must advise us immediately in writing. Your notice of cancellation will only be effective when it is received in writing by us.
  • Cancelled or no-show bookings shall incur cancelation fees, which can equal up to 100% of the cost of the booking, regardless of whether travel has commenced, as outlined in the relevant supplier cancelation policy, terms and conditions.
  • Our cancellation charges (which reflect the genuine cost to us), and the cancellation charges that are imposed by the Travel Supplier (where we are acting as agent in arranging the travel services you have booked), shall apply and you will be informed of these at the time of booking and cancellation. Please note that insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.
  • Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee.
  • Where you seek and are entitled to a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
  • When a booking is cancelled at your request, we will send you confirmation of the cancellation to the e-mail address provided by you.
  • If you fail to cancel a booking and do not check-in in accordance with the booking made you will forfeit the amount paid for that booking.
  • Your right to a refund of any monies paid directly to the travel, accommodation or service provider will be determined by the cancellation policy outlined in their respective Terms & Conditions.

17. FEES & CHARGES
    • Booking Fees
      • The following booking fees may apply to your booking and are non-refundable if your itinerary is changed or cancelled by you;
      • Flight only bookings up to $100 per person
      • Hotel bookings made by telephone $30.00 per room
    • Amendments Fees
      • Please note that changes to an existing booking may incur up to 100% of the cost of the holiday in certain circumstances, subject to our terms & conditions and the travel supplier’s cancelation policy, terms & conditions.
      • Bookings for certain products are non-refundable, therefore even if cancelled all monies paid cannot be refunded. If the product or service is in this category this will be advised at the time of booking.
      • Where your requested changes can be met, we may charge a fee in addition to any supplier charges/fees;
      • Amendment fees up to $110 per person
    • Cancellation Fees
      • Since we incur costs in booking and cancelling your travel arrangements, irrespective of whether your planned travel goes ahead, the following charges up to the maximum shown will apply in addition to any supplier charges/fees;

Cancelations to Cruise, Package Tour, Package Holiday or International Air bookings may incur a fee as follows:

Cancellations to Domestic Air bookings may incur a fee of $120.00 per person

Cancellations to Land only bookings may incur a fee of $120.00 per room

Please note these fees may be applicable even if the supplier cancels your booking for reasons beyond their control, such as, but not limited to a pandemic, to cover agency servicing costs.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

• Miscellaneous Fees
  • The following Fees may be applied to your booking, as applicable:
• Travel inside 5 days may incur a fee of $35.00 per booking due to extended processing time.

18. BONDS AND SECURITY DEPOSITS
    • Bonds or credit card imprints are required by Car and Campervan Hire Suppliers, Yacht Charters and by most Accommodation Suppliers at the time of check-in to cover incidentals and fees not included in your holiday cost. Other bonds may apply at certain times of the year.

19. TAXES
    • Airline taxes, port fees, and other government fees are subject to change and confirmed at the time your ticket is issued.

20. SPECIAL REQUIREMENTS
    • Please liaise with your consultant, regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access at the time of booking.
    • Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any specific request will be met and failure to meet any special request will not be a breach of contract on our part.
    • Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
    • We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
    • If you or any member of your party has any medical problem or disability which may affect your arrangements, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements.
    • In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

21. FREQUENT FLYER
    • When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. If you are booking online, please insert these details in the space provided if applicable for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.

22. SCHEDULE CHANGES
    • The flight timings given on bookings are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice, however the actual flight times will be those shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times.  It is the traveller’s responsibility to contact the airline/cruise line/tour company to confirm your scheduled departure time 24 hours prior to each journey. Airlines have the right to change schedules without notice. We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday prior to booking. When this information is provided at the time of booking or subsequently, it is subject to change.
    • All reservations are made in accordance with current schedules. Any changes to scheduling, or delays, and the resulting impact on arrangements are not the responsibility of Travelfix.

23. ACCOMMODATION, FLIGHTS, CAR HIRE and INSURANCE – SPECIFIC CONDITIONS
    • Accommodation
      • We do not provide your credit card details to any accommodation provider and as such you will be required to provide a credit card imprint or equivalent at check-in to cover incidental charges.
      • The person registering at check-in must be at least 18 years of age.
      • In addition, to eliminate identity fraud, the accommodation provider will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity.
      • A record and/or copy of this photo ID may be retained by the accommodation provider to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
      • Optional incidental fees and personal consumptions are not included unless otherwise stated, for example, parking charges, minibar charges, phone calls, room service, food & beverage, gala dinners, movie rentals, internet, etc.. During certain high season periods, some accommodation providers may have a compulsory gala dinner (e.g. for New Year, Christmas, Chinese New Year, etc).
      • Some Resorts may charge a Resort Fee for certain periods or on certain room types.
      • None of the extra charges or fees are included in the room rate, but will be displayed during the booking process. These charges or fees are payable at the respective accommodation provider either prior to stay, during the duration of the stay or upon checkout.
      • This identification information may be supplied to us by the accommodation provider in the event of a credit card dispute.
      • Accommodation properties ratings which will give some indication of the standard of accommodation are supplied by the individual properties.
    • Car & Motorhome Hire
      • Any reservation made with Car or Motor Home Hire companies are subject to the special terms and conditions of the company with whom you have booked.
      • All details of your booking including relevant contact information are set out on your booking confirmation which is provided to you with details of the particular Car Rental or Motor Home Hire Company.
      • It is a material term of all car and motor home rental that the person driving the vehicle has a valid driving licence held for a minimum of two (2) years.
      • Car or Motorhome providers Terms & Conditions are available on their respective website or request a copy from our Consultant.
      • Car rental is based on a 24 hour period commencing from the time of pick-up throughout unless otherwise specified.

24. Travel Insurance
    • We strongly recommend that all clients take out comprehensive travel insurance when making a booking to ensure adequate protection should any unforeseen circumstances arise before or during your trip.
    • We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage, loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk, including Covid-19.
    • We advise you to obtain a Financial Services Guide/Product Disclosure Statement relating to the travel insurance product you are considering purchasing and read that document before making any decision about whether to acquire the product.
    • We shall not be responsible for any injuries, damages, or losses caused to any traveller. By embarking on his/her travel, the passenger voluntarily assumes all risk involved with such travel, whether expected or unexpected.
    • Please note that restrictions on the time to effect insurance apply to some services such as airfares. Please contact us to arrange travel insurance before making payment for a service.
    • As a convenience we can assist members with travel insurance through a travel specialist insurance provider, please contact your travel consultant.
    • In order for us to arrange your insurance, you will need to confirm that you have read and understand the applicable Financial Services guide/Product Disclosure Statement and understand the limits on your cover and your duty of disclosure to the insurer.
    • If you decline travel insurance at the time of booking, you may be required to sign a disclaimer and to provide us with a copy of your policy taken out with another insurance provider prior to travel if the travel supplier with who you are contracted requires such evidence.

25. NO COMMERCIAL USE.

Purchases, transactions, and benefits under this programme may not be used for any commercial purpose, sold, bartered, or exchanged for any other consideration.